Royal Restoration Inc.
Rebuild (Repair) Project Coordinator
Full Time • Springfield
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Tuition assistance
- Vision insurance
- Bonus based on performance
- Free uniforms
Job description
Job Overview
Royal Restoration is a growing property damage restoration company specializing in emergency services (water, mold, fire), contents services, and full reconstruction. We work closely with insurance carriers, TPAs, property managers, and homeowners to deliver fast, compliant, and high-quality restoration services.
We are seeking an experienced Rebuild (Reconstruction) Project Coordinator with strong TPA/SLA workflow experience to support and help grow our Reconstruction Division. This role is ideal for someone who is organized, proactive, and experienced with keeping repair projects moving—from approval to completion—while maintaining strong communication and documentation.
Position Overview
The Rebuild Project Coordinator is responsible for coordinating repair/reconstruction jobs from intake/assignment through completion and billing support. This role requires strong understanding of insurance repair workflows, documentation standards, scheduling, and subcontractor/material coordination—especially within TPA-driven programs.
Key Responsibilities
- Coordinate reconstruction/repair projects (drywall, painting, flooring, cabinetry, trim, electrical, plumbing, HVAC, etc.)
- Manage job intake, customer communication, work authorizations, and required documentation
- Support compliance for TPA programs and SLA/KPI timelines, including (as applicable):
- Contractor Connection
- Alacrity
- Sedgwick
- Contractor Connection
- Schedule project milestones: site visits, walkthroughs, material deliveries, subcontractors, inspections, and completion dates
- Request, collect, and organize subcontractor bids, scopes, COIs, W-9s, pricing, and availability
- Coordinate ordering and tracking of materials (cabinets, flooring, drywall, paint, fixtures, etc.) to prevent delays
- Maintain clean job documentation: photos, signed approvals, change orders, invoices, and notes
- Assist with estimates, supplements, and approval requests (with PM/Estimator support)
- Track job progress from start to finish and help prevent delays, denials, and missed deadlines
- Communicate with adjusters, TPA reviewers, property managers, subs, and customers
- Maintain accurate internal job status tracking and reporting for leadership and project managers
- Support project managers and field teams with day-to-day coordination to ensure smooth execution
Required Qualifications (Must Have)
-
TPA program experience / SLA-driven coordination experience (repair/rebuild side)
- Experience coordinating reconstruction/repair projects in restoration or construction
- Strong scheduling, follow-up, and multi-project management skills in a fast-paced environment
- Excellent written/verbal communication and customer service
- Strong attention to detail and documentation discipline
- Comfortable using project management, estimating, and documentation tools (Dash/Xactimate platforms a plus)
Preferred Qualifications
- Xactimate experience (or ability to learn quickly)
- Experience with large-loss, multi-unit, or multi-trade rebuilds
- Knowledge of insurance billing, invoicing, and change order processes
- Prior restoration office or construction coordination background
Job Type
Full-time
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Compensation: $51,938.25 - $62,549.29 per year
The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.
The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC’s Shareholders. The Board of Directors’ function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.
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Great Company Culture
Fully paid Insurance Benefits (Vision/Dental/Medical)
Company Gym, Activities, Celebrations, Stocked Break Room
Flexible schedules